Expert panel: How to build a customer centric ecosystem

How digital transformation can improve customer satisfaction

What are the benefits of digital transformation in the office of finance and how does it pay off in terms of customer satisfaction? How can digital technologies enable innovation and put the focus on the individual? These cutting-edge questions are the focus of our LucaNet expert panel with PwC, Ebner Stolz, and Concentro. In addition, there will be many exciting insights based on the practical experiences of our partners:

  • What are the success factors for achieving the highest possible customer satisfaction?
  • How do you build a one-stop shop for financial consulting?
  • How do our partners adjust their project approaches to the individual needs of their customers?

Look forward to 50 minutes of practice-oriented take-aways and concentrated know-how!

The experts

  • Verena Glutting, Director Capital Markets & Accounting Advisory Services, PwC
  • Tobias Laube, Partner, Ebner Stolz
  • Manuel Giese, Managing Partner, Concentro


Luisa Richwien
Channel Manager, LucaNet AG