Trainings and Learning Management System (LMS)
1. Subject matter of the Agreement
In addition to our Contractual Terms, the following rules govern all services and proposals in connection with Lucanet online and attendance trainings that are offered under the “Lucanet.Academy” brand, as well as those offered in the Learning Management System (“LMS”).
2. Registration
All registrations made by the customer are binding. The customer must provide accurate data where requested for registration purposes. A training participation contract is concluded upon the customer’s receipt of the registration confirmation. In cases where the registration confirmation is not received at all or received late by the customer, a contract shall be concluded unless Lucanet declares its rejection within 14 days. Lucanet will inform the customer without delay if a training is overbooked.
Access data for the online training will be provided to the customer by email ahead of the training start. This access data is intended exclusively for the customer and must not be disclosed or made available - including temporarily - to third parties.
3. Use of the LMS
The customer undertakes to use the LMS in an appropriate manner. The creation, use or storage of contents that comprise hurtful, derogatory, threatening, racist or other statements of a demeaning, religiously derogatory nature or contrary to common decency or statutory provisions is prohibited as well as the publication of such contents by means of disseminating links to such contents or otherwise providing Internet addresses. Third party copyrights, trademarks and other property rights must be respected.
4. Technical requirements for online training sessions
The technical requirements for course participation are specified in the respective course description available on the website. The customer is responsible for assuring compliance with the system requirements. The training fees are non-refundable if the participant experiences technical problems or does not meet the technical requirements.
The price for online training includes attendance at the training event as well as the training documentation made available for download.
5. Availability of the LMS
With the exception of planned downtime due to necessary updates and similar changes to the LMS at the licensor's initiative, the licensor warrants an average availability of 99.5% over the year.
Whenever possible, the user will be given prior notice of updates and similar performance enhancements or bug fixes that limit the LMS’ availability for a specified period of time.
6. Changes
Lucanet reserves the right to make small changes to the training event schedule. In the case of scheduled events, Lucanet also reserves the right to change the speaker/lecturer at any point in time.
7. Prices / payment terms
Unless stated differently in the Lucanet documentation and website, the price for attendance events includes attendance at the event and the event documentation. Drinks as well as snacks during breaks and lunch are also included. The price does not include the cost of traveling to and staying overnight at attendance events.
8. Cancellations
The customer may only cancel participation at a training event in writing or via the LMS. No payments to Lucanet are due if a cancellation notice is received earlier than four (4) weeks prior to the planned date of an attendance event, or earlier than two (2) weeks prior to a planned online event. The full seminar price will be payable to Lucanet if a customer cancels less than four (4) weeks ahead of an attendance event or less than two (2) weeks ahead of an online event. Subject to written notice, customers may transfer their bookings to other persons at any point in time.
Rebookings are generally at the organizer's discretion. Lucanet will however try to accommodate rebooking requests from the customer. Lucanet reserves the right to charge a rebooking fee of 15% of the price for the originally booked event if a booking is changed after expiry of the free cancellation period.
Customers who have booked a course with an open date (”self study”) must take their course within 180 days from receiving their access details. The right to attend the course will otherwise be forfeited without compensation or refund.
If a training is canceled due to a lack of demand, Lucanet will inform the customer by no later than two weeks prior to the planned training date and refund any payments already made. If an online training is canceled due to lack of demand, Lucanet will inform the customer at least one week ahead of the planned date. The customer's payments will in this case be refunded. Travel expenses are non-refundable.
Lucanet will inform the customer without delay of any cancellations necessary due to force majeure. Events canceled by Lucanet due to force majeure may be postponed to a new date. The customer may cancel his booking if he is unable to agree on a replacement date with Lucanet within a reasonable period of time. Any prepaid training fees will in this case be refunded to the customer.